- These General Terms and Conditions of Sale apply to all orders placed with our company, DOVRE NV. The Customer is deemed to accept them by the simple fact of his order.
- Sales decisions and offers made by our representatives are valid only when confirmed by us in writing.
- Our invoices are payable at DOVRE NV headquarters.
- Where our invoices remain unpaid by the due date, we are entitled to charge a rate of interest of 15% per annum, ipso jure and without written reminder, payable as of the invoice date. An administrative fee of 25 euro shall be added for any reminder sent to the Customer.
- Even in cases where the Customer has partially paid an invoice by the due date, DOVRE NV shall retain the right to terminate the contract.
- Delivery conditions are Free Carrier (FCA) DOVRE NV, Weelde, Belgium or DHT Sp. Z o.o. Września, Poland, unless stipulated otherwise by DOVRE NV. In case of exportation of the goods outside of the EU, the Customer shall provide to DOVRE NV the final destination and all necessary documents proving their effective exportation.
- Once DOVRE NV has informed the Customer that his goods are available for delivery, this latter has 5 (five) working days to pick it up. Passed that delay, DOVRE NV will have the right to invoice the full amount of the goods, and the associated payment term shall start. (*2)
- Complaints submitted by the Customer regarding the quality or quantity of the goods will only be considered if received in writing within 8 (eight) days of the goods being received at their premises. The Customer’s payment obligations shall not be suspended by the lodging of a complaint, even one that is evidently justified, concerning the goods in question or any other goods.
- Discrepancies in the amounts of units delivered must be mentioned at the time of delivery. A deviation of +/-5% in the quantities effectively delivered (vs ordered) shall be deemed acceptable by the Customer. Invoicing will be in accordance with the quantity of units actually delivered. (*1) (*2)
- Delivery dates are indicative only and are not binding to DOVRE NV, unless stipulated otherwise.
- Retention of title: It is expressly agreed between parties that all goods belonging to DOVRE NV will remain so until payment is received in full. All advance payments made to DOVRE NV will be laid aside as compensation for the use of the goods to which they refer.
- In case of price variations by at least 5% incurred by DOVRE NV in -but not limited to- exchange rates, material prices, energy costs, wage costs, transport costs and/or other costs associated with the Customer’s order, DOVRE NV has the right to adjust its pricing accordingly.
- Installation of DOVRE stoves, fireplaces, inserts and parts provided by DOVRE NV (*3) – Responsibilities: Retailers/Dealers and Importers/Wholesalers shall bear sole responsibility for the accurate and proper installation of all DOVRE stoves, fireplaces, inserts and parts procured from DOVRE NV. This responsibility includes ensuring full compliance with prevailing industry standards as well as specific instructions provided by DOVRE NV. Furthermore, they are required to adequately prepare the installation site, ensuring that it is both accessible and authorized for the intended purpose. DOVRE NV disclaims any liability for damages arising from improper installation or adverse installation conditions. Claims under the warranty shall be considered invalid in the absence of verifiable proof of correct installation, conducted in strict accordance with DOVRE NV’s established guidelines. (*5)
- Gating System on Customer’s toolings (for casting sand moulds): the Gating System, which includes all the components that allow the castings to be filled on the tooling, is unique to each manufacturer and represents proprietary expertise. It must be incorporated into the Customer’s toolings if absent or replaced if originating from a different manufacturer. All expenses associated with the installation or replacement of the Gating System shall be borne by the Customer.
DOVRE NV shall retain ownership of its proprietary Gating System on each Customer’s tooling. Upon the Customer’s request for the collection or transfer of toolings to another manufacturer, DOVRE NV will remove its Gating System at no cost to the Customer. This removal will be performed with due care by DOVRE NV to facilitate the subsequent installation of a Gating System by another manufacturer. The removal of the Gating System shall not be considered as causing degradation to the Customer’s toolings. (*1) (*2) (*4) - The Court of Turnhout, Belgium, shall have sole jurisdiction in any dispute arising by virtue of these terms and conditions. The Belgian law shall apply.
- In all other cases, the General Conditions of Contracting defined by the European Foundry Association shall apply (www.caef.eu).
(*1) not applicable to Importers/Wholesalers of DOVRE stoves, fireplaces and inserts / FERLEON products (barbecues and cookware)
(*2) not applicable to Retailers/Dealers of DOVRE stoves, fireplaces and inserts / FERLEON products (barbecues and cookware)
(*3) “DOVRE NV” refers to the Company, “DOVRE” is the brand name of stoves, fireplaces and inserts
(*4) this clause is specific to DOVRE NV Customers buying cast iron parts and/or OEM (Original Equipment Manufacturing) stoves (ie. non-DOVRE stoves)
(*5) not applicable to DOVRE NV Customers buying OEM (Original Equipment Manufacturing) Stoves (ie. non-DOVRE stoves)