Questions Answered
Forty-eight written answers across six categories, plus a video library for installation, maintenance, and daily use. If your question is not here, our team replies within one working day.
Choosing the right model
How do I choose the right power rating for my room?
Match output to room volume, insulation, and climate. Your dealer uses standard calculation methods (often kW per m³) to avoid oversized or undersized appliances — share ceiling height, window area, and building age for a reliable recommendation.
Are DOVRE wood stoves eco-friendly?
Our stoves are designed for clean, efficient combustion and are built to meet the regulations of the markets where they are certified. Burn dry, well-seasoned wood and follow the manual for the lowest emissions and best efficiency.
What is the average lifetime of a DOVRE stove?
With correct installation, good fuel, and maintenance, cast iron bodies often serve for decades. Accessories and wear parts are replaced on a normal cycle; the heavy structure is what keeps on heating.
Do I need a professional to install my fireplace?
Yes — venting, clearances, and regional codes must be respected. Use an installer qualified for solid-fuel appliances in your country.
Keeping it at its best
How often should I clean my stove or insert?
Light cleaning after use keeps glass clearer; remove ash before it builds against air inlets. Deeper flue and firebox checks follow your manual and installer’s advice — typically at least once per heating season.
How do I clean the glass on my stove?
Burn with a bright, active flame so the air wash stays effective. For residue, use a ceramic-glass cleaner approved for stove glass once the pane is cool — avoid harsh abrasives.
When should I replace the door gasket?
When you can no longer adjust the latch for a snug seal, or the rope is hard, compressed, or leaking smoke at the door. Your dealer stocks the correct diameter and density for your model.
Getting it to you
How long does delivery take?
Lead times depend on region, model, and dealer stock. Ask your dealer at order time — they confirm the realistic window to your address or showroom.
Putting it in place
What flue diameter does my stove need?
It is defined by your stove model and the approved connecting flue system. The manual and Declaration of Performance list the certified diameters — your installer verifies height, bends, and lining compatibility.
Can I use the stove with a direct outside-air supply?
Many models support external air kits mandatory in newer builds. Your installer connects ducting per the manufacturer’s instructions and local rules.
Which models are best for small living rooms?
Look at compact freestanding units and smaller inserts with modest nominal output. Always size to heat load — your dealer models this against insulation and climate.
The 10+5 program
What does the 10+5 warranty cover exactly?
Ten years from purchase on manufacturing defects across the entire stove. Register within 60 days of purchase for an additional five years on the cast iron body — see your owner's pack and regional warranty statement for full definitions.
How do I activate the additional 5 years?
Register the product with proof of purchase and have installation completed by an authorized professional where required. Your dealer submits or guides you through registration steps for your market.
Where to buy and service
Where can I buy spare parts and accessories?
Order through your authorized DOVRE dealer or service partner — they supply genuine parts matched to your serial number.
How do I become a DOVRE dealer?
Use the contact form and select commercial / partnership. Our team forwards your request to the right regional manager.
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